Last Updated: June 2026
Pentavox provides digital audio mastering and audio processing services. Due to the nature of digital services, refunds are subject to the conditions outlined below.
1. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- A duplicate payment was made for the same order.
- Payment was successfully processed but no service was delivered.
- A technical failure prevented completion of the mastering process.
- The purchased service could not be provided due to a verified platform issue.
2. Non-Refundable Situations
Refunds are generally not provided in the following cases:
- Change of mind after service delivery.
- Personal preference regarding mastering style, loudness, tonal balance, or sound character.
- Issues resulting from low-quality, damaged, clipped, distorted, or poorly prepared source files.
- User mistakes during upload, checkout, or order placement.
- Dissatisfaction based solely on subjective artistic preferences.
3. Requesting a Refund
To request a refund, please contact our support team and provide:
- Order ID
- Registered email address
- Description of the issue
- Any relevant screenshots or supporting information (if applicable)
Email: support@pentavox.in
4. Review Process
Each refund request is reviewed individually. Pentavox reserves the right to investigate the issue before approving or rejecting any refund request.
Additional information may be requested if necessary to verify the claim.
5. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on the payment provider, bank, or payment gateway.
Actual refund timelines may vary based on the customer’s payment method.
6. Contact Information
For refund-related inquiries, please contact:
Email: support@pentavox.in
By purchasing and using Pentavox services, you acknowledge that you have read and accepted this Refund Policy.